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Moderating Social Media Discourse for a Healthy Democracy | Good Systems at UT Austin

The prevalence of hate speech and misinformation on the internet, heightened by the COVID19
pandemic, directly harms minority groups that are the target of vitriol, as well as our society at
large (
Müller & Scwarz, 2020). In addition, the intersection between the two only exacerbates
their harmful effects leading to an increase in intolerance and polarization (
Kim & Kesari 2021).
Current platform moderation techniques, as well as Section 230 under the Communications
Decency Act, have been insufficient in addressing this problem, resulting in a lack of
transparency from internet service providers, clear boundaries on userplatforms relations, and
sufficient tools to handle a rapidly expanding internet.

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Source: Moderating Social Media Discourse for a Healthy Democracy | Good Systems at UT Austin