News on Credibility and Trust

Social media platforms have become an integral part of journalistic work. These tools allow journalists to pursue stronger, more intimate connections with their audiences, to cultivate their own professional identities or ?brands,? and to advocate for improved working conditions within their organizations. Yet, social media platforms have also created new risks and challenges for journalists, […]

Content moderation — the regulation of the material that users create and disseminate online — is an important activity for all social media platforms. While routine, this practice raises significant questions linked to democratic accountability and civil liberties. Following the decision of many platforms to ban Donald J. Trump in the aftermath of the attack […]

Much time has been spent over the past decade debating whether social media contribute to democracy. Drawing on an original study of internet users across nine Western democracies, Outside the Bubble offers an unprecedented look at the effects of social media on democratic participation. This book argues that social media do indeed increase political participation […]

As debates over the regulation of “Big Tech” Internet platforms—social media, search, and more—have swirled, scholars, advocates, and policymakers have increasingly focused their attention on the law of common carriage. Common carriage law increasingly is invoked as a talisman to justify the imposition of non-discrimination rules on platforms targeted at both economic discrimination and content […]

Meta’s integrity efforts are at the heart of the company’s mission to give people the power to build community and bring the world closer together, because we want social technologies to be a place where people can express themselves freely, fairly, and safely around the world. Over the last few years, we have increased our […]

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Jessica Burgess sent her teenage daughter Celeste a message on Facebook in April 2022: “Hey we can get the show on the road the stuff came in… The 1 pill stops the hormones and then you gotta wait 24 hour 2 take the other.” Her daughter, around 23 weeks pregnant, took the pills and aborted […]

U.S. journalism during the Trump era has experienced numerous legitimacy attacks by the leading political figure. Building on the concepts of institutional legitimacy and intentional trust, this study analyzes legitimation narratives in projections of journalism’s future, using the Harvard University’s NiemanLab Predictions of Journalism from 2017 to 2021. Projectory narratives are meaningful constructions of a […]

Executives from four of the biggest social media companies testified before the Senate Homeland Security Committee Wednesday, defending their platforms and their respective safety, privacy and moderation failures in recent years. Congress managed to drag in a relatively fresh set of product-focused executives this time around, including TikTok COO Vanessa Pappas, who testified for the […]

This study uses an inductive, qualitative approach to examine the perspectives of lower- and middle-class people in the United Kingdom who regularly access little or no professionally-produced news. Findings suggest that people’s preexisting perspectives about what news is (anxiety-inducing) and offers for them (little practical value) play an important role in shaping attitudes toward news […]

Technological and computational means for monitoring abuse and hate online expand the state’s capacity for violence and legitimize law enforcement strategies in responding to harm. In this paper, we intervene on the way carceral solutions are offered to at-risk communities as their only viable recourse against online harm and trace the history of transposition between […]

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