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New America: Spotlight on Transparency
“Over the past decade, companies across different industries have begun issuing regular transparency reports so their customers and the general public can better understand the impact of the companies’ operations. Transparency reporting is now a best practice for reporting on a range of topics including government requests for user data, content moderation, pay transparency, customer safety, and sustainability efforts. Through their reports, these companies and organizations provide statistical and qualitative information regarding how they treat their customers and stakeholders, how they handle their customers’ information, and how the companies’ operations affect their communities. While transparency reports differ across industries and subject areas, these reports—from their development to the content—offer valuable lessons for companies across various sectors that looking to get started or improve their transparency reports.
Join New America’s Open Technology Institute for a panel event on the value of transparency reporting, and how this practice can be expanded to focus on new issues and industries.