Carl Alviani claims that creating more civil and less hateful behavior online is possible through design, pointing to NextDoor as a prime example.
Whether we’re talking about trolls, serial harassers, racists or purveyors of propaganda, it seems like the online behavior of the worst of us has leached out the civil discourse of the best of us. The vitriol that accompanied the 2016 US election in particular has raised painful questions. Does Facebook’s fake news problem mean we don’t care about truth anymore? Does the current vogue for digital dogpiling mean we’ve forgotten how to disagree without being disagreeable? Perhaps we’re all awful people deep down, and our tweets, posts, and comments are simply a clearer window into our dark souls.
Or perhaps putting an anonymous bullhorn into everyone’s hands and wrapping us in custom-built echo chambers makes us more likely to be terrible. Besides the genuine neo-Nazis and misogynists exercising the right to amplify their voices, many others are simply drunk on the power to provoke.
Source: Our Online Behavior is a Design Problem – Protagonist – Medium