In addition to the concerns about privacy and social media platforms uncovered in our surveys, related research shows that just 5% of social media users trust the information that comes to them via the platforms “a lot.”
Moreover, social media users can be turned off by what happens on social media. For instance, social media sites are frequently cited as places where people are harassed. Near the end of the 2016 election campaign, 37% of social media users said they were worn out by the political content they encountered, and large shares said social media interactions with those opposed to their views were stressful and frustrating. Large shares also said that social media interactions related to politics were less respectful, less conclusive, less civil and less informative than offline interactions.